"I could dig through and get you another one, but I don't really want to!"

Within our marketing course one of the things we have discussed throughout the course is customer service. Customer service is key in a business to ensure that they receive continued business from its customers. The employees are told to treat their customers with care and compassion in most organizations. However in one particular Clarenville business I wonder if the employees have ever been told such a thing.

On Friday, February 4, 2011 myself and some friends decided to go bowling to pass the night away. We have attended Caribou Lanes on several occasions and have always found the service to be near satisfactory.  This particular night I was so shocked to get the attitude that I received from the staff. When she gave me my bowling shoes I noticed a tear in the side of the shoe about an inch long. I was not particular and did not ask for another shoe to replace it. I only picked the shoe up and looked at it. The worker looked at me and said "Is there a defect in the shoe?". I replied that there was but I was okay with it as the tear was only in the first layer. The worker replied "I COULD DIG THROUGH AND FIND YOU ANOTHER ONE, BUT I DON'T REALLY WANT TO!" I was absolutely shocked that has an employee they would present such a negative attitude to a customer. I could not believe it.

Are there no guidelines that this worker must follow? Even if she was having a bad day she can not have that kind of attitude at work. It makes a great community business look bad.